Measuring usability and user satisfaction is a best practice and a key to success, but our experience is that few projects advance to the point where they’re accomplishing this — measuring usability or acting on what they learn. Unfortunately, there is no simple recipe or silver bullet, but even the effort put into determining what’s important will be valuable to your design process.
Welcome to 2013… I was going to collect a “best design articles of 2012” list, but when I started to curate the list, I ended up with books, videos, and articles that stray from Design but should be read anyway.
At MAYA, we’ve had a number of discussions amongst ourselves and with our clients about the optimal size for touch targets. This article summarizes what we know and provides some useful references.
Successful and strong human-centered designers know how to develop and have empathy for their users. But too often sympathy is confused with empathy. Why is it critical to know the difference? And how can you build your empathy skills?