Carnegie Library of Pittsburgh visitors were struggling to navigate the library due to a complicated search process caused by decades of ad hoc solutions. The Library came to MAYA to reorganize their space and integrate physical and digital elements into the visitor experience.
Products & ServicesService Design
MAYA provided a well-structured framework for administrators to make long-term plans and help the Library reestablish itself as an innovative information hub. Renovations to its physical space and a new website for its digital space helped reorganize how users accessed information, while new processes, signage and wayfindings helped organize how they navigated space and engaged with services. Improvements to physical and digital environments helped attract new visitors to the Library, while improving customer satisfaction of returning visitors.