The challenge was to move past a rough proof-of-concept to a real and engaging product for in-store use. MAYA developed a comprehensive research plan to gather feedback from users, collect data to help validate SoloHealth’s business plan, and create a path for continuous improvement. The result was a personalized, targeted and interactive tool that gives users easy and free access to information about their health and empowers them to act.
Client:
Products & Services
User ResearchJust six months after we began our collaboration, SoloHealth’s EyeSite™ product was a hit at the KioskCom Self-Service Expo and the Digital Signage Show. It won three Awards of Excellence: “Best Healthcare Deployment,” “Best New Innovation in a Kiosk Deployment,” and “Best in Show.”
The pilot was so successful that SoloHealth was awarded an NIH grant to advance EyeSite into a more comprehensive health and wellness offering. Today’s SoloHealth Station offers a holistic interactive screening (vision, blood pressure, weight, body mass index, and overall health assessment) and has received coveted FDA approval. SoloHealth went on to win the Intel Innovation Award and can now be found in thousands of locations—including 2,500 Sam’s Club and Walmart stores—across all fifty states.
82%
of users followed up with professional care
90%
said they would recommend the kiosk to a friend
2.5
million
consumer interactions with the kiosk in 1 year
