We design products and services at the intersection of information, technology, and human experience.

We tame complexity.

Taming the complexity of the connected world is an unprecedented challenge.

We aim to make users feel powerful by taming that complexity.

Powerful technology is incredibly complex. Our mission is taming that complexity so that users feel powerful. We call our approach “Taming Complexity” because we believe that the most powerful technology is only valuable if you can make it effortless and intuitive to use. Rather than asking people to become computer literate, the future must be made human literate. Successful products, services, environments, and experiences will do just that, using computing in context to hide, and tame, that complexity for their customers. Our work ranges from the redesign of existing products and services, to designing new connected experiences, to helping our clients be more innovative within their own teams.

This is how we do it.

Human Centered

MAYA focuses on the user first, instead of the technology. We move iteratively from a rough proof of concept to the end-to-end experience with real users so that our designs satisfy, delight and inspire.


It’s critical to invest in information architecture—a blueprint for the connections and patterns of interaction in a system—because in complex, connected ecosystems, it’s not technology that binds products together, it’s information.


The age of products, services, or environments that stand alone is over. We focus on the challenges and opportunities of a truly connected world, where trillions of devices communicate with each other and with us.

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Service Design, a Game Changer
Feb 20 2015 by Traci Thomas

Without engaging and memorable customer experiences, businesses are left with an undifferentiated brand, weak customer loyalty and sluggish revenues. Enter the rise of service design.

The Web Will Die. What Then?
Jan 08 2015 by Jeff Senn

A series of vaguely related events in December have caused me to think that this time, the Web will die. New trends are emerging that will impact data sharing of the future.

Usability Rant: If You Haven’t Drawn A Picture, You Haven’t Really Thought About It
Nov 21 2014 by David Bishop

Sketching can help you think better, understand better and more effectively use your brain.

MAYA Creates StoryCorps App to Capture the Wisdom of Humanity
Mar 25 2015

New website and app make StoryCorps interviews possible for everyone - anywhere, anytime

PGH Service Jam Wrap-Up
Mar 20 2015

MAYA hosted the 2015 Pittsburgh Service Jam (part of the Global Service Jam) the weekend of February 27 - March 1. Local teams across six contents designed new service solutions around the same theme.

iF Curious
Mar 06 2015

Join Mickey McManus and Intentional Futures on March 10 in a discussion about ecological design and the nature of things. iF Curious gathers Seattle’s most interesting thinkers to explore the big ideas that will shape our future. Register today.