Design-literacy should begin in kindergarten. HCD makes us better problem-solvers, decision-makers and communicators.
Sketching can help you think better, understand better and more effectively use your brain.
Measuring usability and user satisfaction is a best practice and a key to success, but our experience is that few projects advance to the point where they’re accomplishing this — measuring usability or acting on what they learn. Unfortunately, there is no simple recipe or silver bullet, but even the effort put into determining what’s important will be valuable to your design process.